Shipping & Returns

FAQ

Do you recycle boxes?

Yes, we often reuse boxes to reduce waste and help the environment. This means a second life for an Amazon box possibly :)

How do I return a plant?

Email us with a photo of the plant within 5 days to start your return.

What proof is needed for refunds?

Send a picture of the plant and a scratch/scrape test showing the stem about an inch above the dirt (a small 1/4 inch scratch is sufficent). If when you scratch/scrape the stem it is brown, it is dead. If it is green it is still alive. This picture is needed within 5 days of receipt of the plants (see picture below).

When can I get a refund?

Refunds are only issued within 5 days after you receive the plant.

Where do I send refund requests?

Please email your refund request and photos to our company email address at figniteyourpassion@gmail.com

Why do you require a cut test photo?

The cut test helps us confirm the plant is dead, not just dormant, ensuring fair refund processing.

Scratch test

Questions